Return & Refund Policy
Live plants are perishable, so our return policy is different from ordinary products. Please read carefully.
Perishable goods
As living, perishable items, plants cannot be returned once delivered in healthy condition. This keeps our plants healthy and our prices fair for everyone.
DOA replacements
If your plant arrives dead or damaged, it is covered under our 5-Day Live Arrival Guarantee — see the DOA policy for the claim process.
Order cancellation
Orders can be cancelled for a full refund any time before dispatch. Once a plant has been packed and shipped, it cannot be cancelled.
Wrong or missing items
If you receive the wrong plant or an item is missing, contact us within 48 hours with your unboxing video and order ID for a prompt resolution.
Refund timeline
Approved refunds are processed to the original payment method within 5–7 business days, or issued instantly as store credit.
Questions about this policy?
Reach us on WhatsApp at +91 98304 09570 or support@plantora.in